Handmade pieces take time to create. Please allow for both production and shipping when planning for an event or special date.

Planning for a specific date? Production time and shipping time are separate. Please contact us before ordering if you need your order for an event, performance, photoshoot, or other fixed date.

Returns & Exchanges

Need to request a return or exchange?

Under Mermaid Lucia's voluntary return and exchange procedure, please contact us within 3 days after delivery if you need to request a return or exchange.

Customized and personalized products are subject to additional cancellation and return restrictions once production has started. Applicable statutory consumer rights remain unaffected.

Mermaid Lucia pieces are handmade and often include delicate fabrics, structured resin, crystals, beads, and specialty components. Gentle care helps preserve their shape, finish, and decorative details.

General care: Handle all Mermaid Lucia handmade products gently. Avoid strong pulling, squeezing, folding, impact, and contact with sharp or abrasive surfaces.

01

Resin Corsets & Resin Accessories

• Avoid strong impact, bending, squeezing, dropping, or heavy pressure.
• Keep away from sharp objects that may scratch the resin surface.
• After contact with water, gently remove excess moisture and allow the piece to air-dry completely.
• Avoid prolonged exposure to direct sunlight or excessive heat.
• Do not place heavy items on top of structured resin pieces.
• Store the item in a dry location without pressure on its shape.
• Do not intentionally heat, reshape, cut, glue, or modify the piece unless instructed by Mermaid Lucia.

02

Fabric Mermaid Tails

• Rinse gently with clean fresh water after use in pools, seawater, or natural water.
• Allow the tail to air-dry completely before storage.
• Do not leave the tail wet or tightly folded for extended periods.
• Avoid dragging the fluke across concrete, rocks, pool edges, or other abrasive surfaces.
• Keep away from sharp objects that may tear the fabric or damage the printed surface.
• Hand washing is recommended unless the individual product page states otherwise.
• Do not tumble dry.

03

Monofins & Tail Fin Support Boards

• Remove the monofin and removable support components carefully when appropriate before washing or long-term storage.
• Avoid forcing the support board through the fabric opening.
• Wear protective gloves during assembly where appropriate to help prevent scratches to the skin and accidental damage to the fabric.
• Support boards may be shipped rolled. Allow the board to gradually flatten before assembly.
• Do not sharply fold or crease the support board.

04

Fabric Tops, Skirts & Costumes

• Hand wash gently in cool water unless otherwise stated.
• Do not aggressively rub embroidered, beaded, crystal, lace, or decorative areas.
• Do not wring or twist.
• Air-dry naturally.
• Avoid tumble drying and excessive heat.

05

Crystals, Beads & Handmade Decorations

• Decorative pieces should be handled gently.
• Avoid pulling, scraping, or placing heavy pressure on crystals, beads, pearls, shells, and other handmade embellishments.
• Keep away from perfumes, harsh chemicals, adhesives, and abrasive cleaners.

06

Storage

• Make sure the item is completely dry before storing.
• Store in a clean, dry, ventilated location.
• Avoid prolonged direct sunlight, excessive heat, and high humidity.
• Do not place heavy objects on structured or decorated pieces.

Not sure how to care for your piece?

Contact us before washing, repairing, reshaping, or modifying it.